Delete account

You can delete your Harfçi account yourself at any time. It takes a few taps inside the app, and it cannot be undone.

Last updated: 3 September 2026

1.Deleting from the app

The fastest route is the app itself. Once you are signed in:

Open Harfçi and make sure you are signed in to your account.
Tap the gear icon on the home screen to open Settings.
Go to the Account section.
Tap Delete account.
Read the warning and confirm with Delete permanently.

Once you confirm, your account and the game data attached to it are erased. This cannot be undone. Signing in again with the same email creates a brand new account from scratch; your old scores and streak do not come back.

If a long time has passed since you signed in, you may be asked to sign in with Google or Apple once more right before the deletion. That is normal and it confirms the account really is yours.

2.Deleting by email

If you cannot sign in, or you no longer have your phone, you can ask us to delete the account instead.

Send an email to contact@lumiostudio.co.
Put Delete account in the subject line.
Tell us the email address on the account and your nickname if you have one.
We may ask for a few details to verify your identity.

We complete the request within 30 days at the latest and let you know when it is done.

3.What gets deleted

Data	What happens	When
Your account and sign in record	Permanently erased	The moment you confirm
Your profile: nickname, display name, email address	Permanently erased	The moment you confirm
Your game progress: scores, streaks, achievements, leaderboard entry	Permanently erased	The moment you confirm
Your friend list and friend requests	Permanently erased	The moment you confirm
Multiplayer room records you took part in	Detached from your identity and cleared automatically	Shortly after a game ends
Crash and diagnostic records	Not matched to your identity, erased when the provider period ends	Within 90 days
Your purchase record on the store side	Stays with Apple or Google, we have no power to delete it	Per store rules

4.Before you delete

Deleting the account does not cancel your subscription. If you have Premium, cancel it separately in your store settings to stop being charged.
Deleted progress cannot be restored. We keep no backup of it either.
Removing the app from your phone does not delete the account. Uninstalling only removes it from the device, and your data stays on your account.
Records we are legally required to keep are held only for that period and only for that purpose.

Cancelling the subscription

On iPhone and iPad: open the Settings app, tap your name at the top, go to Subscriptions, select Harfçi and tap Cancel Subscription.

On Android: open the Google Play app, tap your profile icon, go to Payments and subscriptions, choose Harfçi in the Subscriptions list and tap Cancel subscription.

5.Questions

Write to contact@lumiostudio.co with any question about deletion. What we process and why is set out in the privacy policy.